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Terms & Conditions

We reserve the right to change these terms and conditions at any time. Any changes will take effect when posted on the website and it is your responsibility to read them on each occasion you use this website and continued use of this website shall signify your acceptance to be bound by the latest terms and conditions. Items damaged in transit must be reported to the courier and the package refused, otherwise Northwest Hardware cannot accept any responsibility. 

Defective Goods
The customer shall examine the goods as soon as the delivery is received. The customer shall immediately notify Northwest Hardware of any damage, loss or shortage of goods. It is the responsibility of the customer to check that the order is correct prior to altering any parts therein in any way. Unless Northwest Hardware is notified within 7 working days the customer will be deemed to have accepted the goods in satisfaction of the corresponding order. Within 14 days of Northwest Hardware’s request the customer will return any damaged goods to Northwest Hardware. Our liability (if any) will be limited to replacing or repairing or giving a credit from such goods. The customer will not be entitled to make any claim against Northwest Hardware for any indirect or consequential loss arising from loss, damage or shortage of goods ordered.

Discounts & Special Offers
Any special offers and discounted prices are valid only on the media where the price is posted. Therefore orders taken over the telephone or on our ebay shop may be priced differently to those on our website.

Free Carriage

Online Orders:
Customers receive free carriage on orders over £150 online.

Non-Internet Orders:
All non-internet orders receive free carriage on orders over £200 excluding VAT.