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Terms & Conditions

We reserve the right to change these terms and conditions at any time. Any changes will take effect when posted on the website and it is your responsibility to read them on each occasion you use this website and continued use of this website shall signify your acceptance to be bound by the latest terms and conditions. Items damaged in transit must be reported to the courier and the package refused, otherwise Northwest Hardware cannot accept any responsibility. 

Defective Goods

The customer shall examine the goods as soon as the delivery is received. The customer shall immediately notify Northwest Hardware of any damage, loss or shortage of goods. It is the responsibility of the customer to check that the order is correct prior to altering any parts therein in any way. Unless Northwest Hardware is notified within 7 working days the customer will be deemed to have accepted the goods in satisfaction of the corresponding order. Within 14 days of Northwest Hardware’s request the customer will return any damaged goods to Northwest Hardware. Our liability (if any) will be limited to replacing or repairing or giving a credit from such goods. The customer will not be entitled to make any claim against Northwest Hardware for any indirect or consequential loss arising from loss, damage or shortage of goods ordered.

Discounts & Special Offers

Any special offers and discounted prices are valid only on the media where the price is posted. Therefore orders taken over the telephone or on our ebay shop may be priced differently to those on our website.

Title of Goods

The property in the goods will not pass to you until  you  have  paid  us for  them and all  other sums invoiced to you, and until that time you will keep them separate from other goods in such a way as to indicate clearly that they remain our property and in the condition in which they were delivered by us. Until the property bin the goods has passed, you will hold them as our fiduciary, and we will be entitled to have access to your premises at all reasonable times to inspect and remove them, but you may use and sell the goods as our agents in the ordinary course of your business, unless and until we terminate your authority to do so by written notice, or you have a petition presented for or enter into liquidation, administration or administrative receivership, on any of which events such authority shall stand revoked. We may bring an action for the price of the goods even though the property in them may not have passed to you.


No claim of any kind whatsoever shall be entertained by Northwest Hardware in respect of allegedly faulty goods or goods other than ordered unless received in writing within 3 days of receipt by the customer. Northwest Hardware will not accept any goods returned to their premises unless prior authorization has been given and a returns note has been issued. A handling charge of 20% of the net cost will be applied on goods that are being returned by the customer due to the customer error in ordering (please read the Technical Help page carefully to prevent this), the customer will also be charged for the return carriage.

The customer must notify Northwest Hardware in writing within 7 working days of delivery if the goods have been ordered incorrectly by the customer. The customer is responsible for ensuring that all products authorized to be returned to Northwest Hardware are packaged to protect against damage during the return transit. The customer is responsible for ensuring that the second part of the Northwest Hardware's returns note is enclosed with the product being returned.

Special order items are exempt from all returns.

Free Carriage

Online Orders:
Customers receive free carriage on orders over £150 online.

Non-Internet Orders:
All non-internet orders receive free carriage on orders over £200 excluding VAT.